Careers at NSUS Ltd.

Dublin Team, Ireland

Jobs at NSUS Ltd.

NSUS Ltd. - Dublin

Responsible Gaming Executive

We are seeking an ambitious Responsible Gaming Executive to join our team in Dublin, Ireland.

The successful candidate will be an important member of the NSUS Ltd Responsible Gaming team, focused on delivering the highest levels of protection possible to GGPoker customers. Reporting directly to the Responsible Gaming Manager, the Responsible Gaming Executive is part of a team that monitors player activities, acts as an escalation point for the wider Customer Service & Fraud (CSF) team and interacts directly with GGPoker-brand players.

We believe we’re bringing something exciting and new to the table in terms of online gaming – are you interested in playing an important role in the evolution of the world’s most exciting card game, casino game and sports betting products? You don’t need to be the Cincinnati Kid to join us, but someone with at least two years in the online gaming sector, matched with an ability to knuckle down and get the work done, will fit right in.

The core hours for this role will be 08:00-17:00, Monday-Friday; you will be required to work one weekend per month, with two weekdays off in lieu.

What you must be able to do:

  • Monitoring: Monitor and maintain relevant risk triggers and act in accordance with policy and procedure

  • Recording: Ensure all actions are logged and accurately recorded for future reporting and/or audit needs

  • Escalation: Provide a layer of escalation to the CSF team and the wider company for responsible gambling queries

  • Interaction: Contacting customers to ensure that they are comfortable with their betting and gaming behaviour; paying attention to any signs or markers of harm

  • Communication: Liaise with the Responsible Gaming Manager on a daily basis to ensure all customer interactions are carried out and recorded appropriately

  • Collaboration: Liaise with the CSF Team on a regular basis to ensure that any concerning behaviors identified through contacts are reviewed and dealt with accordingly. You will also need to liaise with all the relevant stakeholders and collaborate where necessary

  • Cooperation: Liaise daily with the Responsible Gaming Manager who will be your reporting line manager

What you must have:

  • At least two (2) years’ experience in the field of online gaming. Any responsible gaming experience would be a bonus

  • Flexibility, versatility and in a position to work in accordance with the demands of the business

  • Attention to detail is greatly required

  • Strong prioritisation, good decision-making skills, with the ability to manage a high volume of tasks

  • Good relationship-building skills

  • Display knowledge/understanding of UKGC regulations along with any other relevant regulatory bodies’ regulations

  • Excellent communication skills with fluent English

  • Compassion is essential to this role

What we'd like you to have:

  • A passion for online gaming, including poker and sports betting (or at the very least be interested to learn about them) and knowledge of the online gaming industry

  • An interest in being part of a friendly and enthusiastic team!

Your values:

  • Integrity: Being dependable and following through on commitments. Being open and honest when communicating with others. Holding yourself accountable and owning up to your shortcomings. Consistently chooses to do the right thing without exception on integrity issues and where we have responsibilities for our customers

  • Collaborative: A willingness to find solutions to problems whilst working in a team unit

  • Positive attitude: Finds a way to get things done, is open-minded to exploring new ways of achieving our collective goals, has a positive impact within the business

What we offer:

- Competitive salary
- Range of benefits, which include health insurance, subsidised gym membership, subsidised travel cards, pension contribution

Job Type: Full time

Salary: €25,000 - €30,000 /year

To apply for this role please email with a copy of your CV.

Head over to the Indeed Job Listing for the full job specification.

Do you want to join a fun and motivated team that’s breaking new ground in the online gaming sector? If so, you’ve come to the right place!

We’re looking for passionate and dependable applicants to join our small but growing team in Dublin, Ireland.

We’re a tight-knit group, and although we take our responsibilities very seriously, we make sure to enjoy ourselves while doing so – having fun is one of our core values.

We build on the success of our well-established sister company, NSUS Labs, and as a new office filled with old hands, the Dublin team operates in an exciting ‘start up’ atmosphere – it’s the best of both worlds.

If you’d like to join us, we’d love to hear from you.

Contact Us

Thanks for your interest in NSUS Ltd.

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